Try Before You Buy FAQs

To put your mind at ease, here are our answers to some of the most frequently asked questions about our try before you buy service.

Do I have to purchase after ordering a Try Before You Buy set?
Not at all. If you didn’t find the perfect pair for you, there’s no obligation to purchase. Just send your frames back using the pre-paid postage label.

How do I return my Try Before You Buy glasses?
We’ll include a pre-paid postage label in the box so you can return the frames for free via your local Post Office. If you prefer, you can even arrange to have them collected from your address by Royal Mail. This can be arranged directly on the Royal Mail website and it is a free service for our customers.

When will my £1 deposit be refunded?
As soon as we receive the frames via Royal Mail, usually within 7 days of return.

How do I order after sending my frames back?
Find your favourite frame(s) on our website and place a separate order with your prescription. Our trial sets do not include prescription lenses.

Can I order a second Try Before You Buy set?
If you didn’t find the right frame(s) for you then absolutely. Just place a new order as you did your previous one.

If you have any other questions about our trial glasses service, please feel free to get in touch.